Ordering from us
Alice Silver Designs is very appreciative of every single order you place on the website or through contact via social media or our web contact form. We aim to provide individual service and take great care to complete work to your satisfaction.
This includes our compliance with consumer legislation and distance selling regulations.
Therefore, please note the information below which sets out details regarding delivery, cancellations and returns and other particulars.
Your contract with us
Upon your decision to buy our goods, Alice Silver Designs is obliged to provide you with the following information:
Under the Sale and Supply of Goods Act (2015) our jewellery pieces are:
Of Satisfactory quality. Each piece is hand made with considerable skill and great care. We aim to create jewellery of high quality and standards.
Fit for purpose. Alice Silver Designs uses materials and designs that will withstand premature deterioration and wear and tear when:
- cared for -and stored appropriately
- worn under reasonable circumstances
- handled in proportion to the delicacy of the material
As described: Detailed descriptions of our goods can be found on the product pages of each item, these include clear dimensions and measurements of the pieces, accurate descriptions of the type of metal used, accurate description of the type of stones and other materials used and whether the items are exempt from hallmarking. Please note that each item is a unique hand made piece, therefore there can be slight differences between your product and the product photograph on the product page of the website. When specific techniques are used to create a unique ‘organic’ shape or design, or when stones are used with naturally appearing textures or patterns, the product description will clearly state that each individual item will appear slightly different from the item shown on the product page.
-Delivery arrangements and payment:
Delivery arrangements and payment
Upon your payment instruction via PayPal, Alice Silver Designs will contact you within 24 hours to confirm your order and to give you specific details regarding the delivery of your ordered item.
Since all items are handmade with care, we will make every effort to create your jewellery at the earliest opportunity which normally means within 2 to 3 days. When items need to be sent to the Edinburgh Assay Office for hallmarking due to the weight of the item, Alice Silver Designs will communicate this to you clearly as this will increase the delivery time by approximately 2 weeks.
In any case, under the Distance Selling Regulations, Alice Silver Designs must deliver the goods without undue delay and no later than 30 days from the day after the contract was made.
All orders, however small, are shipped in study cardboard postal boxes.
Our jewellery pieces are presented in quality gift boxes, wrapped in tissue paper and include a complimentary silver polishing cloth.
Orders in the UK are shipped via Royal Mail, First Class, signed for.
We charge a contribution of £2.50 towards the total cost of shipping.
We ship to the EU via Royal Mail and charge £5 towards the cost of postage. Please note that customers are responsible for all duties and customs charges.
Under the Provision of Services Regulations 2009, Alice Silver Designs will make every effort to respond to your queries or complaints as quickly as possible, either via email, post or telephone so that we can put things right promptly and to your satisfaction.
Alice Silver Designs can be contacted in various ways:
- via Facebook messaging on the AliceSilverDesigns Facebook page
- via messaging on our Instagram page:
- via the contact form at the bottom of every page on our website:
- by emailing firstname.lastname@example.org
- or by telephone: 01445 741737
Your right to return, exchange or cancellation:
Under the Distance Selling Regulations, you have the right to cancel your order within 14 days starting from the day after delivery of the goods. Refunds will be provided via the PayPay account you used to purchase our jewellery.
You can cancel, exchange or return your order by completing this form.
You can also email us directly via: email@example.com and stating your intention to cancel your contract.
Exempt from exchange or refund are bespoke pieces and items that have been customised to a customer’s request, for example lettered or numbered pieces or commissions completed according to your specific instructions regarding design and size. Due to hygiene regulations, earrings can not be refunded or exchanged.
Alice Silver Designs will refund the full purchase price of the goods including the cost of original delivery. However, if you have expressly requested a more expensive delivery option, for example, next day delivery Alice Silver Designs will refund the standard delivery only. Postage on returns is non-refundable.
Alice Silver Designs does not deduct administration or re-stocking charges.
You should take reasonable care of the goods delivered by Alice Silver Designs while they are in you possession before you decide to to return them. Alice Silver Designs reserves the right to deduct an amount from the refund if the value of the products have diminished by handling them beyond what is necessary to establish their nature, characteristics and function. Items should therefore be returned unworn, in resalable condition and in the original packaging to ensure safe shipping of the goods.
Before returning your order, please ensure you have contacted us first. This will allow us to arrange your refund within the 14-day period.
Please send your returns to:
Alice Silver Designs
28 South Erradale
Re-sizing of jewellery:
You are strongly recommended to request a free ring-sizer before you order so that I can establish your size accurately. It is your responsibility to provide an accurate size with the help of the provided ring-sizer before I start work on your ring.
Alice Silver Designs holds the discretion to re-size a ring either free of charge or for a fee, depending on the complexity of the design of the ring, the discrepancy in size-change and whether stones have been set into the ring. Alice Silver Designs in any case will only re-size rings once, whether completed free of charge or for a fee. Please allow up to 2 weeks for re-sizing.
Before ordering bangles, please ensure you establish the correct size by measuring the cross section of a bangle which fits accurately.
Repairs or replacement: Under the Consumer Act 2015, Alice Silver Designs will replace or repair manufacturing defects found within the 30 day return window from the day you take ownership of the item after ordering.
Alice Silver Designs can repair or replace pieces for an agreed fee beyond the 30 day return window.