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Hallmarking notice

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Delivery

Contribution towards delivery for UK addresses is £2.50. Delivery to EU addresses is £5.00. We have limited stock since all of our pieces are hand-made. Most of the products displayed on this website are single, unique pieces. Your jewellery will be made to order and therefore can have very slight differences in appearance to the items photographed on the website.  When you place an order, Alice Silver Designs will get in contact with you to advise you the approximate delivery time and the time of dispatch. Any time or date stated for delivery is an estimate only. 

Jewellery pieces over 7.8 grammes in weight will be hallmarked by the Edinburgh Assay office as this is a legal requirement. Therefore, your order might take around 5 working days to be dispatched. If this applies to your order, you will be informed of this at the time of ordering.

We ship our items to all UK addresses and addresses within the EU, all goods will be sent via Royal Mail and may require a signature upon arrival.

Terms and conditions

We hope you will be happy with your purchase from Alice Silver Designs. Our aim is to provide every customer with excellent levels of service. If for any reason you are not entirely happy, we will do our best to help resolve this.  

RETURNS AND EXCHANGES  Our returns policy does not affect your statutory rights. Alice Silver Designs will acknowledge your order by email upon the receipt of the order. If you wish to withdraw your order, you may do so by contacting us within 24 hours of our acceptance. If you have already received goods from Alice Silver Designs and they are unwanted, you must return the goods to us at your own cost and risk. Please note that the original shipping charges can not be refunded. This will not apply in the case of faulty, damaged or incorrect goods.

 

Please notify us witin 5 working days of receipt of the goods if they are faulty. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges paid by you for those goods. 

 

 

Due to hygiene reasons we can not accept the return of earrings, unless they are faulty.